Increased efficiency and higher customer satisfaction through data analysis. Our customer is an Energy Services Company (ESCO). They deliver services & solutions to deal efficiently with energy like metering systems, energy cost allocations and smart automation technology for climate control in buildings.
They were looking for a partner to deliver a solution for its technical interventions. In the past, they serviced their customers in a reactive way. When things broke down, they would go out and fix that. This traditional, reactive approach of describing failures after they’ve occurred is the worstcase scenario for maintenance and most costly for its customers.
GAC delivered a proactive/predictive solution – using the data coming from sensors and (HVAC or automation) applications installed in the buildings of its customers. We collect & analyse these data, monitor assets/applications continuously and predict failure with far greater accuracy.
With our solution, they optimized their service chain. Their operations now not only run smoothly and disruption-free, but they increased their ROI due to quicker output and less time spent unnecessarily fixing the equipment. With increased visibility into the assets\applications of its customers, they increased customer satisfaction by minimizing customer downtime and always meeting or exceeding repair/service timelines.
GAC expertise
- Businesscase definition
- Business requirements & Development
- Data & Integration knowledge
- Cloud experience
